Call Center
Providing Outsourced Call Center Solutions To Discover, Serve And Preserve Your Customers
MicahTek truly understands the importance of your calls. We make every effort to ensure your customers experience the excellence that has made MicahTek the industry leader in call center services for over 30 years. We maintain an impeccable reputation that reflects not only our commitment to our core values, but also our high standard of excellence to the organizations we service.
But just answering the phone for you is simply the beginning of our phone answering services……
Customer Service
Our mission at MicahTek is to be an extension of your organization by providing world class customer service to your customers.
Outbound
MicahTek is flexible by offering unique outbound calling campaigns that fit your organization needs.
DIRECT RESPONSE
We truly understand the importance of your calls.
Your incoming calls are answered and handled swiftly and skillfully by operators by our phone answering service. Our operators are carefully selected and trained, knowledgeable about all of your organization, your products, and special events right at their fingertips.
Using advanced telephony software, our operators immediately recognize and correctly respond to each of your calls, answering each call with the name of your organization and your authorized script. Furthermore, our automated call distribution software enables MicahTek to process more calls by evenly distributing them among our agents so each call is appropriately handled in sequence.
Outsourced Call Center Solutions:
- 24x7x365 Support
- IVR Services
- Call Back Features
- After Hours and Overflow Services
- Orders, Subscriptions, Pledges, Event Registration
CUSTOMER SERVICE
Our mission at MicahTek is to be an extension of your organization by providing world class customer service to your customers.
Ensuring our clients are successfully building their organizations and serving their customers is the reason we deliver the best and most responsive service in the industry.
MicahTek understands the cost it takes to obtain a new customer versus the cost of customer retention. Our clients’ trust us to serve and keep customers for life by developing a long lasting customer relationship.
We are not finished after solving original issue. It also includes communicating clearly in a knowledgeable and responsive method to give the customer the peace of mind they deserve going forward.
Customer Service Solutions:
- Problem Solving
- Data Integrity
- Interactive Customer Communication
- Declined/Expiring Credit Card Notification
OUTBOUND
MicahTek is flexible by offering unique outbound calling campaigns that fit your organization needs.
Our outbound agents and management staff are dedicated to delivering the appropriate message to the individual on your behalf. Whether you need to say thank you, communicate vital information or set appointments, our outsourced call center has the capability to accomplish your needs.
Our trustworthy agents are trained in order to relay the knowledge and expertise you expect on every call.
Outbound Solutions:
- Surveys
- Data List Updating
- Confirmation Services
- Appointment Setting
- Prayer
- Win Back
- Informational
- New Name Cultivation
MicahTek’s professional Client Service Support team partners with your organization to ensure each call is handled professionally. To learn more how MicahTek can provide the SOLUTIONS you need…